Privacy Policy
www.storytwine.shop is owned by Mizko Design GmbH, which acts as a data controller for your personal data.
We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.storytwine.shop. By using our website, you agree to the terms outlined below.
1. Personal Information We Collect
When you visit our website, we automatically collect certain device information, including:
Your web browser type and version
Your IP address and time zone
Information about cookies stored on your device
Which pages or products you view
What websites or search terms referred you to our site
How you interact with the website
Additionally, when you make a purchase or attempt to make a purchase, we collect the personal data you provide, including:
Name, surname, and billing/shipping address
Payment details (processed securely via Stripe and PayPal)
Email address and phone number
We refer to this information as Order Information.
2. Why We Process Your Data
Our top priority is the security of your data. We process only the information that is absolutely necessary to:
- Fulfill our contractual obligations (e.g., processing and delivering your order)
- Improve website functionality and optimize user experience
- Identify and prevent fraud or misuse
- Comply with legal requirements (e.g., tax laws)
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Payment Processing & Data Transfers
We use Stripe and PayPal for secure payment processing. When you make a payment, your financial details are handled by these providers and are subject to their privacy policies:
Your payment details are not stored on our servers.
As we operate internationally, some of your data may be transferred outside the European Economic Area (EEA), including to the United States and Canada. These transfers are subject to appropriate safeguards in compliance with GDPR.
4. Your Rights (for European Residents)
If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:
- Right to Access – You can request information about the data we store about you.
- Right to Rectification – If your data is incorrect, you have the right to correct it.
- Right to Erasure – You can request that we delete your personal data, except where legal obligations require us to retain it.
- Right to Restriction of Processing – You may request to limit how we use your data.
- Right to Object – You can object to data processing based on legitimate interests.
- Right to Data Portability – You can request to receive your data in a structured format.
To exercise any of these rights, please contact us at hello@storytwine.shop.
5. Data Retention & Security
We retain your data only as long as necessary to fulfill our obligations or as required by law. Financial records must be stored for tax and accounting purposes for at least 10 years.
We implement strong security measures to protect your data. However, no online transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies. We recommend reading their policies before sharing personal information.
7. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email.
8. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such
as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
8. Contact Information
If you have any questions about this Privacy Policy or how your data is processed, you can contact us at:
- Email: hello@storytwine.shop
- Company: Mizko Design GmbH . Weltistrasse 31 . 5000 Aarau . Switzerland